AT&Terrible

It was September 11, 2009.

I was newly married and was beginning to learn what it meant to be an adult. But, I was still tied to my parents' cell phone plan. In fact, it had not been too long since my parents had graciously purchased me the first Android phone, the T-Mobile G1. Truthfully, that G1 was the entire reason for this debacle.

I was on my way to the Apple store for an entirely different reason. And, as I drove toward the Brandon Towne Center, my G1 rang. I answered (a rarity for me). And then, I lost the call (also a rarity on T-Mobile). I looked at my phone. It said...and I quote..."Application: Phone has frozen"

My one selectable option: "Force Quit Application: 'Phone'"

I looked at Allison and said, "Baby, I'm gonna walk in there and buy an iPhone and be rid of this headache." Surprisingly, she didn't stop me. All she said was, "If you do, I want one too." I walked out of the Apple store, new toy in hand, convinced that if I "didn't like it" that I would "return it within 30 days no questions asked."

Right...

I never looked back. It took me all of 45 seconds of playing with it that night to know we'd be back to buy another one very soon.

The infamous catch: the iPhone was only offered on AT&Terrible. After hearing horror stories about the company left and right, I remember saying to someone on the phone (after the purchase), "I just signed a contract with the devil."

It is that very contract that brings me here today. That very contract, those infamous two-year agreements, and the enticing 'grandfathering' of certain features has kept me with the company ever since. Since then, the iPhone has released on two other US carriers, Verizon and Sprint, and has sold spectacularly well despite certain hindrances to those carriers' service.

Up until this point, I've been allowed to keep my "Unlimited" data package that I originally signed up for back in 2009. This is not only no longer available on AT&Terrible, Verizon, or T-Mobile (the only main US carrier to feature unlimited data for the iPhone is Sprint and most have said that its speeds are abysmal), but it is coveted by every user who was enticed by AT&Terrible's 'hotspot' feature and immediately lost their unlimited data.

Until recently.

Lately, AT&Terrible has been cracking down on their 'bandwith hogs.' AT&Terrible has been forcing some users to have their data throttled to unusable speeds because they were 'using too much bandwith for their area.' As you can imagine, it lit up a storm. Some guy even sued them (and won) because he says they broke the contract.

So, AT&Terrible (understandably in a problematic place...people want fast data and they want lots of it) has changed their policy.

The New Policy:

• Previously 'granfathered' users won't have their data throttled until they reach 3GB a month.
• This is true for every user nationwide.
• The 'unlimited' plan costs $30 a month, matching the $30 3GB a month plan they currently sell.
• With a limited plan, the user has an option to buy unthrottled data for an extra $10/GB.

It seems fair, doesn't it?

In many ways, I suppose that it does. AT&Terrible needed a way to make this more fair, and they came up with one. Good move, buck-os.

Except for one thing - customer loyalty.

I once told an AT&Terrible manager on the phone that I don't stay with his service for the call quality, reliability, or widespread coverage (ALL THREE OF THESE SUCK COMPARED TO THE OTHER OPTIONS)...I stay because I stupidly signed a contract to be there and they were the only company that carried the iPhone...and because they still offered unlimited data. And, for the most part, I had good experiences with their customer service (I was approved for two iPhone 4s in the store by a manager...who didn't have to do what he did...after having spent 5 hours on the phone with customer service the weekend before. I greatly appreciated his kindness.).

There is now no advantage to having stayed with AT&Terrible. Looking forward, I'm looked at the same as the guy who has been with the company for 20 years, and the woman who signed the contract last week. Me, who stuck with the company when large numbers of customers declared an exodus to go to Verizon last January, is looked at the same. I have no pull, draw, or extra weight given to my account. I am much like the rest of the world.

I know what you're thinking...that's fair.

But fair isn't what creates great customer interactions. Fair isn't what convices the user to stick with a company. Fair is a nice concept, but it ends up not appearing fair to much of the people who thought they were giving you the benefit of the doubt when the world turned on you. Fair isn't a real thing.

When Apple replaces your iPhone for free when they didn't have to, that's not fair. That's Apple being a stand up company. Does it cost Apple more? Sure. Does it make it harder for them? Sure. Why do they do it? Not because it is or isn't fair. They do it because they want to keep you as a customer and they're going to do everything in their power to convince you to fall in love with their product and company. I go to a certain dry cleaners not because they were fair to me, I went because I liked the work and they went out of their way to make it better, not fair, for me.

Fair is stupid. The world isn't, never was, and never will be fair. It sounds good, it really does. And we are invited to truly believe it. But it simply isn't how American society has ever worked.

Better is what companies should go for. Not fair. Fair is what governments should go for, not companies.

Companies should try to win over consumers. The only reason I stick with AT&Terrible now is because they still have the fastest 3G network. You'd better bet that once Verizon's 4G LTE network takes off on a greater scale (like it already is doing) that AT&Terrible will be fighting for my business.

Because at this point, Unlimited data is simply a thing of the past.

-B

My iPad 3 Event Predictions

Last night sucked.

But, the good news is that Wednesday brings a new day and, perhaps more importantly, a new iPad for the whole world to see and bask in the glory of.

It seems a popular pastime to read rumor blogs and sites on days leading up to the big Apple announcements. I do quite a bit, and I suspect that even Joe I-know-nothing Schmo is even remotely aware of some of the features of the new iPad.

My intention is not to guess feature-by-feature, though I will. To me, the new features seem fairly obvious. While Apple has a history and passion for surprising the tech industry with new innovations (who saw the Smart Cover coming?), I suspect that most of what we will see on Wednesday will not be as shocking as other Apple events. I'd like to take some guesses at how the event will roll out. Then, maybe I'll come back here and judge how I did.

1. The stage is sure to be set with a giant Apple logo on the screen, as it always has been. They'll be playing a mix of Adele and perhaps some other new, hipster artist over the PA. The room will be dark and there'll be some chairs, just as Steve sat in for the original iPad introduction. There'll be some iPad 3s (or whatever they're going to call them) on a table near the side of the stage for demo purposes. They'll, of course, be covered in black sheets.
2. The lights will dim and Tim Cook, the new CEO, will come out and greet the crowd. Apple typically begins with news about the company and it has been far enough from their quarterly earnings report that they'll have some updated numbers about the business. Tim will run over how well the iPhone and iPad are doing, emphasizing the recently passed 25 billion app downloads. Apple has sold over 50 million iPads, and I suspect that that'll be a large part of the numbers presentation.
3. Tim will even speak to how well the Apple TV is doing. I should make this clear, I doubt that we will see an actual Apple television set at this keynote. If there is an update to the product line at all, it will likely be an A5 chips that powers it, 1080p output, and perhaps a few more services integrated in. I suspect that they'll announce a new model Apple TV box (one that connects to your TV via HDMI) but it will be a minimal upgrade. This event is about the iPad, not the Apple TV.
4. Tim will introduce Phil Schiller, Senior Vice President of Worldwise Marketing. Tim Cook is a nice guy and definitely a wiz at organizing a company, but Phil is the presenter. Phil is, in my opinion, the only executive that can hold a candle ate Steve's presentation style. Phil will be the one to introduce the new iPad.
5. Phil will talk a bit about the success of the iPad and present some very high sales numbers that perhaps Tim had eluded to earlier. Don't bet against them talking about how the tablet competition can't keep up. He will absolutely also talk about the popularity of the new iPad Textbooks and present some spun numbers that will actually be very low but will seem high. Phil can spin numbers like few others.
6. Then, he will begin to talk about the new iPad. He will talk about how great a product the iPad is and how it is changing the way that people interact with content. He will likely show a video about how the iPad is changing lives. Expect the video to be touching to your senses.
7. "Then, we thought to ourselves, how can we make this magical device even better? We have come up with a ton of new ways, and we will focus on many of them this morning," he might say. What will it be called? My guess is either the iPad 3 or, more likely, the iPad 2S. He will show it and it will look a whole lot like and iPad 2.
8. "The first revolutionary change...our unbelievable Retina Display. The Retina Display on the iPhone 4, 4S, and iPod touch is just gorgeous. It's something you have to see to really believe. It's the only display that truly lets you read from your phone as if you were reading from a printed page. It is phenomenal. Now, we are bringing that display to the iPad. It doubles every pixel to present things you might never have imagined. It make reading on the iPad the most enjoyable reading experience you've ever had." Apple keynotes are known for their superb use of hyperbole.
9. Demo of the Retina display a la the iPhone 4 announcement. Hopefully without the "Turn off your wifi" moment.
10. Next, the dual-core A5X processor. Phil will talk about how fast it is, dual core, with updated graphics. I'd imagine the new graphics will be about 7-9x the graphics performance of the iPad 2. "This thing just screams. And, mixing this with the retina display creates an amazing gaming experience." Also, I expect an update to the iMovie for iPad software.
11. Demo of the A5X processor, done by game makers like the makers of infinity blade or Electonic Arts. If new iMovie software, a demo would go here as well.
12. Next, Cameras. The iPad 2 cameras are horrible for everything but FaceTime, so a camera update is entirely needed. I'd expect a camera upgrade to the level of the iPhone 4, but not the 4S. They'll show some gorgeous pictures of what can be done with the iPad cameras.
13. Along with that, a new app. iPhoto. Scott Forstall will likey come out for this. The photos app for iPad is simply unable to do anything like iPhoto for the Mac can do. Because Apple insists on photos being tied down to apps, the third-party offerings are insufficient. I don't expect this to be a separate purchasable app, this will be an updated version of the 'Photos' app that already resides on your iPad.
14. Next, Siri. Siri, at least for dictation, makes too much sense to leave it out. Scott will either stay out or Phil will welcome him back out to talk about how much better Siri has gotten and how pleased customers are with it. They'll do a thorough demo of Siri and if I were you, I'd expect several new functions for Siri that will ship on the iPad 2S. Perhaps coming later via a software update to iPhone 4Ss. Sorry iPhone 4 users, I doubt Siri is ever coming to your phone. iPads are used differently that iPhones so this will be an interesting place for innovation on Apple's part.
15. Next, LTE. Phil will be back. He will talk about the popularity of the 3G iPads and how quickly companies like Verizon are building out their LTE networks. I suspect that the 3G in these models will be like the iPhone 4S and be compatible with both GSM and CDMA. Not sure what to guess about whether or not you will still have to choose Verizon, AT&T or Sprint, like you do on the phone. No contracts though, that's for sure.
16. Battery life. The iPad 2S will have the same 10 hour battery life. Which, if you think about it, is quite a feat.
17. Then Phil will talk about price. Price is easy. $499 16GB. $599 32GB. $699 64 GB. Add $129 to each to get the Wifi+3G+LTE versions. Same pricing as before. The iPad 2 will continue to remain available for $399 at 16GB only.
18. And that'll be it. There could be some sort of surprise attachment or accessory, but for the most part, the event will be pretty standard. Phil will invite everyone to the hands on demo center and a few lucky journalists will go home with loaner models with which to reveal.
19. Release date? I'm guessing March 16th. If they do a pre-order (unlikely), it will start on the 9th.

I think people are going to feel Steve's absence. The last product announcement was a day before Steve's death and I just suspect that it'll be felt worse here than before.

I think some will come away feeling disappointed with the event, because it won't be as flashy as we expect. The Retina Display is going to be amazing and the device is going to truly scream. The graphics will be astounding and there's surely some exciting new software possibilites coming. All in all though, I wouldn't expect to be blown out of the water.

If all this comes true, would this be a device worth getting? Definitely. Worth updating form our iPad 2? Maybe. One thing is for sure, they're going to sell a lot of them. Millions. And they'll sell them fast.

Would you get one of these iPads?

-B

Scrolling in Mac OS Lion

Apple released the newest version of what they call "the most advanced operating system on the planet" on Wednesday, as expected, at 8:30 in the morning. It is the first operating system (by Apple) to be distributed solely by online digital means at launch and is highly encouraged to be installed without any use of optical discs, USB drives, etc. Supposedly, Apple will sell copies of OS X Lion in the coming months in their retail stores for $69 on a USB stick.

While $69 is still cheaper than your typical install of Windows, it is basically what you pay $29 on the Mac App Store on a USB drive. The USB drive would only need to be about 4GB in size (and you can buy these as low as $8 on Amazon) so a $30ish markup sends the customer one clear message from Apple: download this, don't buy a physical copy. When they released the Mac App Store not long ago they dropped the price of their photo editing software, Aperture, from $200 to $80. The price didn't drop on the copy with physical discs. If you went into an Apple store and bought Aperture you would pay $199. If you wised up, went home, and downloaded it online through the Mac App Store, you could install it on any machine you own as many times as you'd like for no more than $79. Apple is getting rid of optical media(DVDs) in a large way and is more or less pushing their customers into the future...like it or not.

This is all well and good, but if the download and install for Lion went horribly wrong (think MobileMe), Apple would have to answer for this seemingly hasty decision.

But it didn't.

It installed perfectly, without a single hitch, on both of our machines and seems to be running well. The rest of Apple customers seem to be saying the same thing. More than a million people downloaded Lion on day one and everything everyone has said has been more than positive about the download and install process.

I have had limited experience with it thus far as we have been traveling, but I really do like it. And to be able to install it on as many machines as you own for $29 is more than a good deal, it is a steal. To not upgrade to Lion seems absurd, unless $30 is really a huge strain on your wallet. If you through down the >$1000 on the computer to begin with, chances are that you can afford the $30 upgrade. If you're even considering it, and don't have a legitimate reason not to (some of the old PowerPC apps will not run anymore in Lion), it seems very dumb not to do it. You don't have to got to the store to buy a disc, you don't have to have it shipped. You simply pay $30 through your iTunes account and download. Within an hour and a half, you've got the brand new operating system.

Many, many things have changed in Lion. Almost 100% of these changes are easily seen as good, from the user's perspective, right from the start.

One, though, has been getting some backlash.

For years, you've been able to scroll on the Mac using either a scroll wheel on a non-Apple branded mouse, the Apple Magic Mouse, the Apple Magic Trackpad, or the trackpad on your laptop.

I assume that scrolling really evolved from the directional arrows that have sat on the side of our browsers and windows since the beginning. If more content went past what was currently visible on the screen, you clicked on the down arrow to move the page downward. You could also click on the scroll bar and move it toward the bottom.

Scrolling, without having to interact with the side scroll bar, developed from this idea. The most common way on a Mac has been with two-finger swipes on the trackpad. If you want to go down on the page, you swipe with two fingers downward. It makes sense, right? Not anymore.

One of the things Apple is starting to do with Mac OS X Lion is to bring some of the quality designs and decisions they made with iOS back to the Mac. One of the most immediately evident is...scrolling.

On an iPad, iPhone, or iPod touch, when a user wants to scroll through a web page (and much of what users do on these devices is completely through the browser), they take their finger (on an iOS device it is just one finger) and "push" the content on the screen around. This process is actually exactly opposite of the Mac's directions, but gives the user the sensation that they are physically manipulating the content on the page with their hands. Apple really debuted this concept with the outset of the iPhone with "pinch to zoom" multitouch but didn't speak at all about how scrolling worked on the iPhone. It just made sense.

The decision seems easy. The layer of abstraction is gone when a mouse and keyboard are gone, so why create another layer? The user knows there is more content they wish to view. So, like in the real world, they physically move the content in front of them, out of the way. You never have to explain to the four year old manipulating your iPad how to scroll a page, they just do it. Because it feels natural.

So on Mac OS Lion, Apple decided to reverse the scrolling. They decided to call this new scrolling "natural" because it feels more "natural". You can tell there was some internal conflict at Apple about this because the VERY first thing you see when you start up Lion is a welcome box that explains how scrolling works in Lion. They are very conscious that this is going to be very different and very frustrating at first to seasoned users. And, if you're reading this and thinking that this isn't good at all and is the sole reason not to update, have no fear, this can easily be changed by unchecking one box in System Preferences (another example of why, perhaps, everyone at Apple was not in total agreement).

The idea is simple. If we are going to interact with the content on our computer in the same way we interact with the information in physical form in our lives, the way we interact with it needs to feel more natural.

Which brings me to my plea: don't uncheck that box. Give yourself some time. Allow your brain to relearn how to interact with everything. Because, in general, this too is a good change. We want to feel as if we are directly manipulating content on a screen. And, in order to do that, we need to get rid of the layers of abstraction that have existed because we couldn't think of a better way when we all began.

Here's where I think Apple went wrong though: Why even refer to it as scrolling? When Phil Schiller introduced it, he described it as "pushing the content" but he stilled called it "scrolling". They shouldn't have stuck with that name. "Pushing" is much, much better. Instead of a welcome screen titled "Scrolling in Lion" it should have read "Pushing in Lion". Because really, we aren't scrolling anymore. We are manipulating. And when we need to move from top to bottom, scrolling seems silly, we are pushing. In that sense, it wouldn't appear as if Apple simply reversed the way it used to work, they just came up with a new plan, a new concept, a new paradigm of thinking. Imagine Apple saying, "scrolling is out. We don't need it anymore. Now, we just push. So from now on, we call it 'Pushing'. Welcome to the new "Pushing" in Lion, it is more natural, revolutionary, and...magical." It would have brought the house down.

Give it a shot. Don't uncheck that box. It took me only a couple of hours to get used to it. It was very, very strange at first, but as we move more into the world of touch screens and manipulated content, "pushing" is the future, not scrolling.

Apple has always been a company to make big sweeping decisions and force customers into the future. They put the computer in one box and gave it a mouse and new user interface (but what about our command lines?). They took the floppy out of the iMac (how absurd!). They took the CD out of music (it's a shame that didn't work out). They took the keyboard off a smart phone (that's been totally unpopular and never was copied). They took the keyboard off of the tablet(gosh, if only 28.6 million of those hadn't been sold). They ended scrolling on a screen (if only they had marketed it that way). In every instance, it has been met with much positive approval and has led to a complete paradigm shift of thinking in the computer industry.

Stick with it. It'll get better.

-B

Samsung Steals. Again and Again and Again.

You couldn't make this stuff up if you tried. I mean, down to the colors!

Found via John Gruber here.

It really is too bad that they couldn't do any better though.

-B

Alas, I couldn't find it on their site. I hope this is real.

UPDATE: This was built by Anymode, Inc. Some knock off Korean company. Samsung did, though, certify it. Awesome.

iPad 2 - The Thoughts

So, it's about time I get around to this. I've held off in posting this as I got mine on launch day and my parents have spent the last week waiting in long lines, just to be let down. Until today...when they had the luck of the Irish. So, how is the iPad 2?

I think I can break it down into a few different categories: Speed, Cameras, Software, and Thinness. And then...there's demand.

Speed. Is the iPad 2 really faster? The iPad 2 is faster than the original iPad. Apple claims it is about twice as fast, with 9x faster graphics. I'm not sure about the graphics, but they do seem to be faster. I imagine as apps continue coming out the graphics will really start to shine. When they take advantage of it, it'll be great. As far as the CPU speed...yes, yes, yes. Everything is faster on the iPad 2. Apps open and load faster, Safari is faster (thanks to iOS 4.3), and things don't hang like they used to. The original iPad is not slow, by any means, but there is a noticeable difference between it and the iPad 2.

Cameras. How are the cameras? Well, the iPad 2 has cameras. When Steve introduced it, he announced them as "video cameras" and didn't say anything else about them. When the iPhone 4 was announced, he made a huge deal about the quality of the camera. Take a hint from those facts, the cameras on the iPad are not quality. That's why he didn't talk much about them, that why he didn't display photos that had actually been taken on the device. The cameras are about the same as you seen on the current iPod Touch. Which means the rear camera is a little less than a megapixel. People will not be using it to take photos. Unless they are in a jam. I, unsurprisingly, don't think this is a negative aspect. Taking pictures with the iPad is a bit awkward. If you mix this fact with the idea that they need to keep costs down, this move makes total sense. If you want to use it for images, Apple sells a camera connection kit where you can plug in your camera and use the iPad to share the images.

Software How is iOS 4.3 and apps? iOS 4.3 is not too different from the 4.2.1 running on current original iPads. It has some nice updates to AirPlay and the good news is that if you have an original iPad, you get iOS 4.3 too. So what are you waiting for? Plug it in and update it! But...the apps...are unreal. Specifically GarageBand and iMovie. iMovie will only run on the new iPad and GarageBand will run on both, although much better on iPad 2. I own a lot of music apps for the iPad. A lot of them. GarageBand easily blows them all out of the water. It is diverse, it is well designed, and it is fast. You can record up to 8 tracks, whether midi or audio, and control and edit them with swipes of the finger. This is easily one of the best things Apple has done in awhile. iMovie is great too. It is not quite as powerful as the desktop version and doesn't hold a candle to FinalCut Pro, but for editing together vacation clips on the go, it works pretty well. It is not very customizable but works flawlessly. You can publish to all kinds of things right from the app as well. Here is an example of something I made of launch day: [youtube=http://www.youtube.com/watch?v=5Ooud8Ppxto&] Anyone can edit movies now. That fact alone is VERY cool.

Thinness Does it really matter? The quick answer is no. The original iPad is pretty thin already, and still thinner than all the competition out there. But the iPad 2 is still thinner...with the same battery life. The iPad 2 is thinner than my iPhone 4. And, honestly, I don't see how it could get any thinner. It feels better in the hand than the original iPad, especially if you have a case on your original. The iPad is not really any lighter (although it is a little bit) but it feels lighter because of the thinness. It is a significant difference (although it wouldn't require someone upgrading their old iPad). I didn't consider how much this matters, but it does. On my music stand at church, this takes up a lot less room.

Demand. Do people want these? YES. I arrived to the Apple store for iPad 2 on launch day at 2pm. I knew they would start selling them at 5pm. I was a bit confused about how long the line was at first, but I was probably about 95 people back in line. I was worried if they would have enough. My parents went back to the mall in Florida every day since then. Today, they got one, or two. Apple really has 18 different versions of the iPad 2, and because of that, supply was low...especially if you were looking for a certain version. The sold 10 million original iPads last year. I suspect they sold at least 2 million iPads, maybe more in the last week. Every Apple store is out country wide and the online store now says you'll have to wait more than a month for delivery. More than a month.

It's a great device. If you're new to iPad, it is worth buying if you don't mind the short live $100 premium over last year's model. (If you want last year's model, look fast when they're gone, they're gone.)

I suspect that Apple might be ready for you to buy too.

With the exception of RIM's playbook, I don't see any competition for it anytime soon. Seriously. They are way ahead.

Do you have one? Do you want one? Please share!

-B